Terms & Conditions for Inoosh
Smartphone Repair Centre
The repair price quoted by our system is an estimate only, based on the
information you have provided to our system by email. It is possible
that the price to repair the unit is higher than the estimated price
(for example, if the information provided was inaccurate, or if your
unit has other faults). On these occasions you will be contacted via
email or phone to authorise a new repair quotation.
All repairs carry a "minimum charge". This cost covers
engineer’s time and any parts used to attempt to repair the
unit. After inspection, the minimum charge will become due when:
- The unit is Beyond Economical Repair
(i.e. it would be cheaper to replace the unit than fix it)
- We provide a new repair quotation and
you refuse this quotation
Note that return postage cost will be
charged in addition to the minimum charge. At our discretion we may
waive the minimum charge if you give us permission to use the damaged
unit for spare parts.
If you select the "Fast Track" option on the website, your repair will
take priority over non Fast Track repairs sent in to us. Note that if
the unit is BER or you refuse a requote, the Fast Track fee is due in
addition to the minimum charge and the return postage cost.
We can send repairs worldwide - but prices vary per country. Please
contact us for a price before sending in a repair.
Our repairs carry a limited 3 month warranty, however if the unit was
liquid damaged, the repair the warranty is reduced to 30 days. In the
unlikely event your unit becomes faulty within the warranty period
please send the unit back with a copy of the receipt or Ref No. and a
covering letter stating current fault (we are not liable for your costs
to return the unit to us). We will investigate and respond within 3
working days. If the problem is related to the initial repair, we will
carry out a further repair free of charge and return at no cost. If the
unit has further problems not related to original repair or parts not
replaced in previous repair we will contact you and let you make a
decision with regards to the cost. We will attempt a re-repair on your
unit up to 2 times after the initial repair. If after this, the unit is
still faulty we will issue a refund (minus the minimum charge, postage
and any Fast Track fee). We will need to see the unit and make sure its
faulty prior to issuing a refund.
To clarify: If you send a unit to us
under the repair warranty, the cost of the postage to send the unit to
us will be covered by you, however we will return the unit to you free
of charge if a problem is found. If the problem is not related to the
original fault or no fault is found, return postage charges will apply.
Units will be held for a maximum of 60 days after they are either
repaired, deemed BER or requiring a requote. We will make reasonable
attempts to contact you by phone and email a minimum of 3 times. If you
have not made payment within 60 days, the unit will be auctioned to
recover our costs.
Liquid damage repairs can be very temperamental and are carried out on
a “best endeavours” basis. On occasions the
original fault can reappear after the unit has been repaired and
sometimes the faults can even get worse after a period of time.
and Miscellaneous items
Please do not send any accessories in with repairs unless we have
specifically requested them (e.g. for a power problem we may request
the charger or power supply). We cannot be held responsible for any
loss or damage to accessories whilst in our possession (SIM cards,
memory cards, chargers, boxes, cases, cables, mounts etc). On occasions
we may ask for certain accessories to be sent in after our initial
diagnosis for further testing as they may be related to the fault.
Payments are requested by email once a repair has either been completed
successfully or if the unit has been deemed BER or you refuse a
requote. Cheque payments will be subject to a clearance delay of
approximately 5 working days.
We accept Visa, Mastercard &
PayPal via our online Paypal payment system.Please ask for the
invoice with online payment link.
in bills, receipts or payments
Whilst we endeavor to ensure accuracy in all that we do, occasionally
mistakes do happen. We will correct any mistakes in bills, receipts or
payments as soon as possible, and no later than 30 days of agreeing to
We have many satisfied customers, and our complaint resolution system
helps us to ensure that our customers are satisfied, even when things
If you have a complaint, please contact
us either by email or by letter. Upon receipt of your complaint, we
will investigate to see what went wrong so that we can resolve it to
your satisfaction, and to avoid reoccurrence in the future. We
- Acknowledge complaints your complaints
within 5 working days
- Advise you how long it will take to
resolve the complaint
- keep you informed throughout the