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Refund and Exchange Policy

Customers must request an RMA authorization prior to returning any merchandise to Optimistic Enterprises, Inc.

  • Authorization may be obtained by email - veebee@inoosh.com or phone - +65 67269662
  • RMA is available to the original purchaser only.
  • All software sales are final and no refund or exchange for any software.
  • Shipping and handling charges are non-refundable.
  • Customer is responsible for all the shipping charges associated with returning the defective merchandise for exchange or refund.
  • Unused and unopened parts and accessories may be returned within 30 days from the date of the original shipment for a full product refund.
  • Any non-defective parts and accessories that have been used or installed by the customer are subject to a pro-rated refund amount based on their used resale value. The restocking / remarket fee for used, non-defective returns will normally be 15%, but can be much greater depending on the condition of the returned part and our ability to remarket it as a used item.
  • All parts and labor are warranted against defects in workmanship for 90 days from the date of the original shipment and will be handled by exchange only

Refunds will not be issued for parts or labor more than 30 days old.

  • All warrantees are voided if returned product is found to be abused, scratched, mishandled, mislabeled, modified, or altered in any way.
  • Customer is responsible for proper packaging of RMA returns. All warranties will be void on items that are returned inadequately packaged.
  • Merchandise returned under warranty as defective will be tested. Where the finding is contrary to the complaint a Technical fee of not more than S$30.00 and the return shipping charges will be posted to the relevant account before the item(s) is return the customer.
  • Any wrong, missing, or damaged item must be reported to RMA department within 24 hours of receipt via E-mail or fax.
  • Customers are responsible for paying any freight charges incurred by refused shipment and undeliverable goods. An additional 15% restocking fee will be deducted on each undeliverable item(s) in the refused shipment.

We are not responsible or liable for the loss of any data regardless of how caused. The customer is responsible for backing up all information before the product is shipped for repair or replacement.