Terms & Conditions for Inoosh Samsung Smartphone Repair Centre

  1. Quotation

  2. The repair price quoted by our system is an estimate only, based on the information you have provided to our system by email. It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults). On these occasions you will be contacted via email or phone to authorise a new repair quotation.

  3. Minimum Charge

  4. All repairs carry a "minimum charge". This cost covers engineer’s time and any parts used to attempt to repair the unit. After inspection, the minimum charge will become due when:
    • The unit is Beyond Economical Repair (BER)
      (i.e. it would be cheaper to replace the unit than fix it)
    • We provide a new repair quotation and you refuse this quotation

    Note that return postage cost will be charged in addition to the minimum charge. At our discretion we may waive the minimum charge if you give us permission to use the damaged unit for spare parts.

  5. Fast Track

  6. If you select the "Fast Track" option on the website, your repair will take priority over non Fast Track repairs sent in to us. Note that if the unit is BER or you refuse a requote, the Fast Track fee is due in addition to the minimum charge and the return postage cost.

  7. Return postage

  8. We can send repairs worldwide - but prices vary per country. Please contact us for a price before sending in a repair.

  9. Repair warranty

  10. Our repairs carry a limited 3 month warranty, however if the unit was liquid damaged, the repair the warranty is reduced to 30 days. In the unlikely event your unit becomes faulty within the warranty period please send the unit back with a copy of the receipt or Ref No. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit up to 2 times after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge, postage and any Fast Track fee). We will need to see the unit and make sure its faulty prior to issuing a refund.

    To clarify: If you send a unit to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply.

  11. Unpaid repairs

  12. Units will be held for a maximum of 60 days after they are either repaired, deemed BER or requiring a requote. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If you have not made payment within 60 days, the unit will be auctioned to recover our costs.

  13. Liquid Damage Repairs

  14. Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions the original fault can reappear after the unit has been repaired and sometimes the faults can even get worse after a period of time.

  15. Accessories and Miscellaneous items

  16. Please do not send any accessories in with repairs unless we have specifically requested them (e.g. for a power problem we may request the charger or power supply). We cannot be held responsible for any loss or damage to accessories whilst in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc). On occasions we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.

  17. Payments

  18. Payments are requested by email once a repair has either been completed successfully or if the unit has been deemed BER or you refuse a requote. Cheque payments will be subject to a clearance delay of approximately 5 working days.

    We accept Visa, Mastercard & PayPal via our online Paypal payment system.Please ask for the necessary invoice with online payment link.

  19. Mistakes in bills, receipts or payments

  20. Whilst we endeavor to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.

  21. Complaints

  22. We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.

    If you have a complaint, please contact us either by email or by letter. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurrence in the future. We undertake to:

    • Acknowledge complaints your complaints within 5 working days
    • Advise you how long it will take to resolve the complaint
    • keep you informed throughout the process

Samsung Smartphone Repair is in no way associated with Samsung and is not endorsed, sponsored, affiliated with or otherwise authorized by Samsung. 'Samsung', 'Galaxy', 'Note', 'S4', 'S III' and 'S II' are trademarks of Samsung, registered in the U.S., Singapore and any other countries. Opening your device may void or limit the scope of Samsung's warranty that you may or may not have.